FAQs

Frequently Asked Questions

How is my product packaged?


All products arrive in an ORBIS LONDON™ leatherette branded box.




How do I make a return?


In order to receive a refund you must email us at enquiries@orbislondon.com. You will receive an email within two working days providing you with an address to send your item(s) to. Do not return your item(s) without a confirmation email from ORBIS LONDON™. You must include a proof of purchase (or the unique reference code which is sent to your email address) and item(s) must be as new within 14 days of receipt. Earrings cannot be refunded for reasons of hygiene. Please be aware that in case of a refund, the shipping costs will not be refunded and will be deducted from the value of the refund. Refunds may take up to 10 days depending on your bank, some banks may take longer; ORBIS LONDON™ has no control over this. For our full returns policy please click here.




How do I exchange a product?


We are happy to exchange any item(s) provided that they have been exchanged within 14 days of receipt, are as new and you send the proof of purchase along with the item(s). Earrings cannot be exchanged due to hygiene reasons. If you would like to make an exchange please contact us on enquiries@orbislondon.com. You will receive and email within two working days providing you with an address of where to send your item(s) to. DO NOT send anything to us until you have had a reply from our exchanges team with information on how to send us an item back. You may be charged for shipping costs depending on where you live, this will all be disclosed from one of our team once you have emailed us.




Can I still receive a refund or exchange my jewellery without a proof of purchase?


Yes, so long as you have your order number (which is sent to your email address) we can exchange/refund your jewellery.




Can I place an International Order?


We offer worldwide shipping however prices vary depending on the country in which you live in (above £20 is FREE WORLDWIDE SHIPPING). Recipients outside of the EU are responsible for any import duties, clearance fees or brokerage fees. We operate on a Delivered Duty Unpaid basis. The customer is therefore responsible for providing any information required by customs to ensure the goods are cleared. For more information regarding international shipping, please click here.